Privacy Policy
Last updated: 12 November 2026
This policy explains how Mecaka IT Infrastructure LLC (“Mecaka”, “we”, “us”) collects and uses personal data when you visit mecaka.com or contact us. We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
1. Who we are
Mecaka IT Infrastructure LLC is the controller of the personal data described in this policy.
Registered office: Office 370, 1st Floor, Property Investment Office 4, Dubai Investment Park First, Dubai, United Arab Emirates.
Email: info@mecaka.com
2. What we collect
Information you give us. When you use our contact form, we collect your full name, work email, phone number, company name, the service you are interested in and your message. If you email, call or message us, we collect the details you share.
Information collected automatically. When you visit the website, our servers and security tools record technical data such as your IP address, browser type, the pages you request and the time of your visit. With your consent, Google Analytics collects information about how you use the site (see section 7).
We do not knowingly collect sensitive personal data through the website, and the site is not directed at children.
3. How we use it
| Purpose | Data used | Why we can |
|---|---|---|
| Reply to your enquiry and arrange a call | Contact form details, emails and messages | You asked us to, or to take steps before entering a contract |
| Provide and manage our services | Contact and business details | To perform our contract with you |
| Protect the website from attacks, spam and fraud | IP address and technical data | To keep our systems and your data secure |
| Understand how the website is used and improve it | Analytics data | Your consent |
| Meet legal and regulatory obligations | Records we are required to keep | Legal obligation |
We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.
4. Who we share it with
We share personal data only with service providers that help us run the website and our business, under appropriate contractual terms:
- Hostinger: website hosting
- Zoho: business email
- Google: reCAPTCHA spam protection on our forms, the embedded map, web fonts and Google Analytics
- Bunny Fonts: web fonts
- Wordfence (Defiant Inc.): website firewall and security scanning
We may also disclose data where the law requires it, or to protect our rights or the safety of others.
5. International transfers
Some of these providers process data outside the UAE. Where this happens, we rely on providers that offer appropriate safeguards for personal data, as permitted under UAE law.
6. How long we keep it
- Enquiries that do not lead to an engagement: up to 24 months, then deleted.
- Client records: for the length of the engagement and as long as required afterwards for legal, tax and regulatory purposes.
- Security logs: for as long as needed to protect the website, typically no more than 12 months.
7. Cookies
We use a small number of cookies and similar technologies:
- Essential: needed for the website and its security to work, including Google reCAPTCHA on our forms.
- Analytics: Google Analytics cookies (such as _ga) that tell us which pages are visited and how people reach us. These are only set with your consent.
- Third-party content: the embedded Google Map may set cookies controlled by Google.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as the contact form, from working.
8. How we protect it
We use technical and organisational measures appropriate to the risk, including encrypted connections (HTTPS), a web application firewall, two-factor authentication for administrators, access controls and regular backups. No system is completely secure; if a breach affects your personal data, we will notify you and the relevant authority as required by law.
9. Your rights
Subject to UAE law, you can ask us to:
- give you access to the personal data we hold about you
- correct inaccurate or incomplete data
- delete your data
- restrict or stop certain processing
- withdraw your consent at any time, without affecting processing already carried out
To make a request, email info@mecaka.com. We may need to confirm your identity, and we aim to respond within 30 days. If you are not satisfied with our response, you can complain to the UAE Data Office.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
11. Contact us
Questions about this policy or your personal data: info@mecaka.com